Refund policy

RETURN/EXCHANGE POLICY FOR WWW.NATURALLYBIRKENSTOCK.COM PURCHASES ONLY

We have a 30-day online return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, UNWORN, with tags, and in its original packaging. You’ll also need the order number or proof of purchase.

To start a return, you can contact us at mauishoesshopify@gmail.com, please allow up to 3 business days for a response. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are returning for any reason other than a defective product, upon receipt of your return, we will deduct the shipping cost from your refund.

We are available for any return questions at mauishoesshopify@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate the issue and make it right.

A defective product is an imperfection in the product caused by workmanship or construction.

Examples of what is NOT considered defective: worn stitching or worn soles from normal wear and tear. Damage caused by misuse or normal wear and tear. Comfort issues, or improper fit are also not considered defects. It is your responsibility to ensure proper fit within the return window.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Your exchange order is placed once your return is complete. Please note, exchanges are subject to availability. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, refunds will be issued to the original credit card used at the time of purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too.